Service Level Benchmarking in Urban Transport

Cities in India currently do not have any standard framework for performance monitoring of urban transport. The MoUD, Government of India announced ‘Service Level Benchmarks for Urban Transport’ in 2012 for measuring and monitoring urban transport performance in cities. CoE-UT has been involved in an action research project to operationalize these benchmarks. This exercise is being carried out in six case study cities of India – Ahmedabad, Bhubaneswar, Hubbali-Dharwad, Kohima, Mysore and Surat. The benchmarking exercise includes preparing detailed operational guidelines, defining study area, standardization of data collection methods and development of analysis frameworks.

Once operationalized, these benchmarks will offer a comprehensive set of indicators for cities to assess where they stand in comparison to other cities and also analyze their own progress in transport performance over time.

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